• Strategy—e.g., plans for achieving sustainable competitive advantage and creating customer value.
• Processes—e.g., efficient, effective ways of manufacturing products or delivering  services.
• Architecture—e.g., organizational and value chain (outsourcing) structure to
  implement the strategy and key processes.
• Resources—e.g., the acquisition and management of financial, human, and
  technical assets.
• Systems—e.g., mechanisms for control and communication, including but not limited to management information systems (MIS).
• Empowerment—e.g., delegation in a way that encourages staff to pursue strategic initiatives and continuous improvement.

Funded by the U.S. Department of Commerce's Minority Business Development Agency